When you don't know how to answer a customer, put them on hold ... for ever ...

At 15:26 today I phoned the call centre to get help with putting in a manual IP address as my laptop keeps re-setting, which I was told to do this by the computer repair shop, who changed it previously. After telling her my operating system, Siphiwe could not even direct me to where to get into the settings so she put me on hold once, came back, still didn't know what to do, so after 19 minutes she simply put me on hold - until I got cut off after 30 minutes. Nice one, Siphiwe. People like me pay your salary. Perhaps you could remember that.

This is the second time this has happened with a technical query and the consultant clearly hasn't a clue. How about training your call centre staff so that they can provide a SERVICE to customers instead of wasting our time? You don't even deserve 1 star.