When you don't know your own product or policy

<p>So here I am again offering a new experience with our lovely provider Telkom whom manages to ensure you lose a nerve or two.</p> <p> </p> <p>On the 27th of August 2016, I went into the Telkom Northgate branch to inquire about how one cancels their account under the reasonings of relocating to another province namely from Johannesburg to East London. I asked all the questions and whats expected and was given a cancellation form that had to be sent to telkom via email or fax, nevermind I'm at an actual branch so thats a waste of time alone but cool. Their reason behind it is the 30 day notice period.</p> <p> </p> <p>Sent my form on the 30th of August, got a response that the line would be cancelled after 21 business days and so forth, then cancelled my DSL line with Afrihost whom I migrated the line to prior while in service as used the lines purely for internet and they then themselves whom manage the line sent their notice to Telkom etc. paid both final bills as required.</p> <p> </p> <p>October 4th get an account for my new Telkom bill...?? Odd, contact telkom with their online chat service, " Oh no the line is still active, I must resubmit my cancellation...even though I have proof of the intial submission. The consultant can't pick anything up, not even using my ID number so dosesn't want to help at all unless I resend the form to her email account. You like sit there and wonder, who operates this company and then send the email. She confirms it and instead of taking note of the period of 30 days per their policy, tries to scrub it and resubmit the cancellation thus neglecting the fact, i'd have to pay again. Contact their social page and request information as I was not winning there.</p> <p> </p> <p>Telkom see's where the error is and kindly recredits me even though no credit is required as I cancelled and the debit or authorization just needs to be cancelled as you have till the 24th from a past incident with Telkom who billed my account and couldn't stop it, so why offer that. The best part of all is now the price has been readjusted to a R 40.00 fee being required, even though my account was up to date and paid in full from cancellation. Telkom then couldn't pick that I submitted a cancellation to Afihost and I got their own actual internal ref. to help them along ********** 97A, Telkom then chafts oh it was only cancelled on the 1st of October forgetting they have a 30 days notice period and this was submitted at the beginning of September 2016 so naturally it would be cancelled after that period. </p> <p> </p> <p>As far as I am concerned, I fullfilled my obligation to you and paid my accounts after a successful cancellation submission between both parties, maybe the 30 days policy should be rethinked cause you seem to have a technical difficulty in performing the task and carrying out the action, I have all the notifications and dates so if you do bill me, I will do a debit pull and block your account as you have been paid.</p>