When you are forced to pay for services you did not receive - Telkom are *******

<p>I have never come across a more pathetic service provider than Telkom. You will never get a query sorted as you are pushed around from manager to manager who promises to return your call but never does.</p> <p> </p> <p>On 08 December 2016, i arranged for my banking details to be changed on my account. Today is the 07 nFebruary 2017 and this has still not been done. I am left with no internet since mid January. I called in and was advised that the agent failed to make the change, hence i was not debited. Upon further investigation (listening to the call recording), it was found that they were at fault, an admission i have recorded from a number of calls.</p> <p>I am now informed that i will need to pay for both december and January, plus two return debit charges. (all this for an error on their part). They still want me to pay january and February in full, even though they cut me off mid January up until this day. I was advised that the consultant is only WILLING to pay the bank charge. So who is going to pay for the period in which i did not receive the service?</p> <p> </p> <p>To top this off, i went to the Telkom store in North Riding Mall and was advised that they only deal with signing of new contract and that i could not be helped there! Really? this is a Telkom store that does not assist clients but will assist only if you take a contract. Then i am told that i "should just pay it and forget about it". </p> <p> </p> <p>TELKOM IS A COMPLETE WASTE OF TIME. DO NOT SIGN UP ANYTHING WITH THEM. THEY WILL ROB YOU. I WILL NEVER AGAIN DO ANY BUSINESS WITH TELKOM. NEITTHER SHOULD YOU!!</p>