When will you sort this out

This is getting ridiculous. I have complained and complained for months now and everytime i complain i get a reply sorry to hear about your complaint we will get someone to contact you shortly, AND NO ONE EVER CONTACTS US EVER. what must we do to get what we are paying for. We want a faster line as our internet is ridiculously slow. So slow that we restart our modem a few times a day as we keep losing connection. i am so tired of complaining i dont know what more to say. Look at your history and you will see all my complaints. We cant run a business with such a pathetic line. How can this be sorted out. I just did a speed test and the results are Ping 278ms, upload speed 0.43mbps and download speed 0.47mbps. We not even getting a 1 meg line. Do you think this is fair. What the hell must i do with this type of speed. And NO ONE but NO ONE ever takes this seriously or even bothers sorting it out. I feel you should not charge us or give us a rebate as we are not getting what we pay for. I dont want another we sorry for the inconvenience reply. Just FIX IT.