When will you get it right?!?

I have been struggling with Telkom since December 2015 and I am just about done with the horrible service and lack of understanding that I have been getting from every single person I have dealt with since then. How many times do I have to phone in and explain that my account has been cancelled and that the credited amount of my Telkom account needs to be paid into my bank account. Every time I phone the accounts department I am told that I need to log another dispute but why am I keep logging disputes if NOTHING gets done?!? i orginally had a credit of over R300 on my account that had to be paid into my bank account, now for the past two months you are deducting a service fee for a line that has not been working since December! If this matter does not get resolved within 48 hours I will be taking this up with the ombudsman as I have had it with the horrible service and even worse attitude from the Telkom consultants. This is totally unacceptable, and the exact reason why I have moved my services elsewhere. I will NEVER recommend Telkom to anyone as you clearly do not care about your customers one bit!