When will you cancel??

Item: Telkom
Rating: 1
Author: Suzelle S

i have sent 2 termination requests - no one contacted me regarding them. you keep on billing me, but i have sent cancellations MONTHS ago? please can you cancel my account 20 working days from my first request, pass credit on my account and give me the correct amount payable? do you even have a cancellation department??????????

Helpful (0)

Replies (3)

Telkom's replyOfficial

20 Nov 2017, 08:54

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom's reply20 Nov 2017, 08:54

Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Suzelle S's updateReviewer Update

27 Nov 2017, 09:27

so how long does your escalations take as i have still not received any feedback?

Suzelle S's update27 Nov 2017, 09:27

Reviewer Update

so how long does your escalations take as i have still not received any feedback?

Suzelle S's updateReviewer Update

07 Dec 2017, 20:20

and i am still waiting for you to assist with the escalation, just got another bill. as you that busy with cancellations? that says a lot about your business...

Suzelle S's update07 Dec 2017, 20:20

Reviewer Update

and i am still waiting for you to assist with the escalation, just got another bill. as you that busy with cancellations? that says a lot about your business...