When will their cancellation department action my request???

<p>I have emailed on several occasions my cancellation form to staff at Telkom, I will go a bit in detail:</p> <p>I firstly emailed my original cancellation form on the 29th of February 2016, I received an automated email back saying that a consultant will be in contact with me within I believe 72 hours, this never happened.</p> <p>Then I called Telkom as the cancellation still not not happen by the 15th of April as the cancellation did not take place on the 31st of March as requested, I emailed ********** to assist, but still today I have not received any feedback.</p> <p>Then I called Telkom again on the 24th of May and spoke to another consultant and emailed them the documentation to ********** with the automated response I received from Telkom, again I was promised to receive feedback but never did.</p> <p>I was hoping 3rd time luck charm, so I phoned Telkom again and emailed the following consultant:<br ********** /> on the 20th of July, 6 days later (today), still no feedback, only a SMS saying that the services has been suspended.</p> <p>Could you please advise on when the cancellation will happen as I need this line to be cancelled so that the new tenants can activate the line.</p> <p>Please assist as this has been going on from the 31st of March technically and the request was sent on the 29th of February.</p> <p> </p> <p>Please assist urgently!</p>