vR
vikesh R

1 reviews | Active since Nov 2011

14 Aug 2015, 08:56

When will Telkom get their act together?

I look forward to the day Telkom Accounts gets their house in order. I canceled my data and ADSL with Telkom on 30 May 2015 and moved to Afrihost. Telkom terminated the ADSL line on 31 May, yet continued to bill me for June, July and now August. I logged a dispute (ref no 276 70 960), and instead of rectifying the account, which is clearly an error on their side, they terminated the line. When I queried, I was told that I need to pay to get the line reconnected and they will credit the account in the next month. Now, instead of crediting the account, they charge me reconnection fees, for a blunder on their side. You ******* at Telkom owe me a refund for excess payments made on this account.

0
Replies (1)
Telkom
Telkom's reply14 Aug 2015, 09:40
Official
Hello V-R,

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide feedback soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM134509

Regards
Luleka
Telkom Social Media Team