1 reviews | Active since Mar 2015
WHEN WILL TELKOM GET IT RIGHT
ANOTHER COMPLAINT. I DON'T KNOW WHAT TO DO ANYMORE WITH TELKOM.<br> A FEW MONTHS AGO, I WAS EXPERIENCING PROBLEMS WITH TELKOM DOUBLE DEBITING MY ACCOUNT AND AFTER MONTHS OF FIGHTING I GOT IT SORTED AND THEN SUDDENLY THEY TOOK ME OFF DEBIT ORDER AND I HAD TO START PAYING VIA EFT....YESTERDAY 30/11/2015 - I MADE MY USUAL EFT PAYMENT AND TELKOM DECIDED TO PUT ME BACK ON DEBIT ORDER WITHOUT EVEN NOTIFYING ME. THIS MORNING IS SPENT 31 MINUTES WAITING FOR ASSISTANCE AND NO ONE COULD HELP ME. I AM NOT WAITING 72 HOURS FOR THEM TO SORT OUT THIS MATTER...I WANT MY MONEY REFUNDED TODAY! NOT IN 72 HOURS TO 21 DAYS!<br> MANAGEMENT REALLY HAS TO SORT OUT THEIR SERVICE AND SYSTEMS - I HAVE NEVER IN MY LIFE HAD TO DEAL WITH ONE COMPANY AND SO MANY COMPLAINTS.
Thank you for making contact with us and taking our call.
we understand why you wanted to bring this to our attention.
Kindly be advised that we have escalated your query to our Billing Team to further assist with your query and feedback will be provided.
We apologize for the inconvenience caused.
Your reference number: SM173226
Regards,
Launa
Telkom Social Media Team
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Thank you for making contact with us and taking our call.
we understand why you wanted to bring this to our attention.
Kindly be advised that we have escalated your query to our Billing Team to further assist with your query and feedback will be provided.
We apologize for the inconvenience caused.
Your reference number: SM173226
Regards,
Launa
Telkom Social Media Team
***
