When Will our Line Be Fixed?

Our telephone line has been giving issues since 23 July 2015. We reported the fault on the 25th of July at aroung 1pm in the Telkom store at Somerset Mall. We were informed that this would be fixed within 5 working days.<br> <br> It is still not fixed and we can not log another fault.<br> <br> We're approaching 10 days with internet that works for a few minutes every several hours and phones that cannot phone. How much longer do we have to wait for a fix? Surely if we pay for a service we should receive it?