When will my line be trasnfered

I requested a landline line and dsl transfer to my new place of residence after receiving confirmation that this would happen on Monday I'm still waiting. After a few times getting through to the call centre to try to follow up I was cut off. They do not answer anymore so I can't follow up on my order. I'm now uncertain as to if I will even get feedback or service from Telkom. I find this unacceptable customer service.