When will my line be moved?

On 26 May I logged a request to move the line. The reference was: 120 514 612 A. ( I logged it on the website long before the 26th, but was informed there was no request on the system)<br> <br> After following up, the facebook page informed me that installation will happen on 2 June.<br> Nothing happened on that day.<br> I escalated it and got an escalation ***.<br> Then nothing happened. Eventually a technician phoned me one day and said they couldn't find the new address and the above reference was closed.<br> I went to facebook again, to be informed that the new ref was 122 112 715 and installation date was going to be 22 June. <br> <br> I arranged everything for somebody to be available all day to assist with access to the house (at my own expense). Once again, nobody turned up yesterday.<br> <br> what is happening with my installation??? Why would nobody from Telkom just call me????<br> <br> the landline in question: ***.<br> <br> I have paid TWO invoices for line rental, while having no service. Please arrange a credit <br> <br>