When will my line be fixed???

<p>Reference Nr 405CRZ180816 As you can see by this reference number I logged a fault with Telkom on the 18.08.2016 and up until today which is more than a month ago, my line is still not working.</p> <p>I can not log another fault with Telkom, as this reference number is still open.</p> <p>I don't have a working Telkom line, but they still expect me to pay my account??? Please can Telkom fix my line urgently and process the necessary credit towards my account!!!!</p>