When they say Telkom you "Tell NO" !

I took out a contract for a Lenovo laptop from Telkom in August 2015. In September 2016 the laptop stopped working so I went to the Game City Telkom store where I was told that due to it being over a year old there is nothing that can be done to repair the laptop because the warranty only lasted a year. I then continued to pay for a broken laptop, modem and data that was not used for the duration of the 2 year contract. At the end of my contract I went into the Chatsworth branch in order to cancel and was advised that I would need to email a cancellation form to their cancellations department and that it would take around a month to be processed. I sent through the form on the 04 of August 2017 and Telkom still continued to debit my account. I then contacted them at the end of November 2017 to find out what was going on and was informed that there was an error with their cancellations department and that they will get the contract cancelled. During the month of December I noticed that I was still charged! .I have sent them numerous emails which I have record of and have sent one last email today requesting they get back to me before the close of business and if this is not done I will be taking this further. I still have another contract with Telkom for a Galaxy s7 and can’t wait for it to end so that I never have to deal with these ******* ever again. My advice to anyone who wants to take a contract with Telkom mobile is, look away and go to another service provider. I have had multiple contracts with other service providers such as Cell C and MTN and have not experienced anything like this before. I find it disgusting that a multimillion company such as Telkom would ***** money from people and when called out they just apologise instead of reimbursing a customer and expect everything to be fine. I will never support Telkom mobile ever again, no matter how attractive their deals may look and have advised all of my family and friends the same. Please spread the word so that other people do not become victims of this vile company!