WHEN TELKOM SUSPENDS YOUR ACCOUNT DUE TO CREDITS THEY FAIL TO APPLY

I joined Telkom on 15 October 2017 and must confess that this is by far the worst service experienced. I entered a 24 month contract and honestly wonder how a company of this magnitude can be so nonchalant about customer experience.

The platform to actually speak to someone that can resolve your issue is practically non existent. I am on hold for 60 + minutes, waiting for a supervisor to address my query.. Day number 2, I have to add. The call disconnects automatically after 60 min, no resolution.

My service is suspended every month due to credit that should have been passed months ago. All the Agents dealing with my query, commiserates and escalates and never gets back to me.

I need someone, Anyone with Authority, to contact me and sort this mess out please.

My service is suspended every month for a credit that TELKOM is aware of.

I am beyond being DIPLOMATIC. I am unhappy and need action taken immediately.

I am holding my breath for an Agent to turn this event around