When Telkom owes you they will give you a run around.

I took out a cellphone contract with Telkom Mobile in March 2016 for my 081 number, after some trouble with them and being misinformed about how much I need to pay to settle the contract, I finally paid over R5000 on the 3rd of April 2018. I later called them to follow up on whether they received the payment and they told me I over paid and the number had been deactivated and given to someone else (without informing me). I was advised I over paid by over R3000 and they will log the query so I can be refunded. I have been calling them almost every week and every time I call I hear a different story and a different amount. All call center agents begin the sentence with "I can see that we owe you but I don't see an inquiry on the reference number you gave to me, let me log one for you". 1 of the agents were extremely rude insisting that there is nothing that can be done but wait for the payment, that call took around an hour and got dropped when asking to speak to a supervisor. I have probably spoken to over 6 agents between April and today and they give me the same story. When I ask to speak to a supervisor I get told that he/she will call me back before close of business and I never hear back from them. When I ask to hold as they get a supervisor I get put on hold until the line is dropped. This has happened 3 times. I asked about theyr complaints process and I was given a supervisor's email address ********** and have never gotten a response since I sent the complaint on 23rd May 2018. On My last encounter with them, I spoke to an Agent by the name of Siyabonga from the Durban call center who said there is no inquiry logged for me, he put me on hold as I wait for a supervisor and the call dropped. I called again and spoke to an agent by the name of Thabang Mothaapo who said that Telkom actually owes me a total of over R8000 but will escalate to Tshepo Makgaka from Finance who will get his boss Jaco Strydom to approve the pay out and I should be paid "soon". I have tried to call them again this morning, the agent dropped the phone, and when I tried to call them back the phone keeps disconnecting. This has been going on for way too long and I have been very patient with them. 2 months is a very long time to assist a paying customer whom you owe. I need this sorted out so I can never be in contact with Telkom again and they will kiss my business goodbye after this.