WHEN TELKOM EMPLOYEES DOESNT UNDERSTAND WHAT TELKOM IS DOING HOW SHOULD THE CUSTOMER??

TELKOM service is pathetic! TELKOM employees doesn't even know what their own company does or how the processes work. I have 2 mobile data contracts with Telkom, one of which i have cancelled and is set to expire today (at midnight I was informed), which means TELKOM was supposed to only allocate data for 1 and 2 September 2019 on that number. Upon checking my Mobile App it shows the full 10GB allocated. My question to them was how does this happen? I should only have data allocated for 2days not the full month. I was told by a consultant to rather not touch the data on that number then as they will charge me for it. This is not a problem, I wasnt planning on even switching on that router, my problem is that this 10GB is showing allocated on my App which means I will be billed for it anyway.??? Looking at the invoice as well it shows on page 3 a period stating "01 Sep 19 to 30 Sep 19" NO ONE AT TELKOM CAN EXPLAIN TO ME WHAT THIS MEANS!!! It looks like the 10GB has been allocated to my account for the month of September which AGAIN is wrong as the contract is ending today and cannot be allocated the full amount for the full month...... CAN SOMEONE PLEASE CALL ME TO EXPLAIN THIS!!!! AS YOUR AGENT I SPOKE TO 15MIN AGO JUST DROPPED THE CALL AFTER I TRIED FOR 20MIN WHAT I A ASKING.