When Telkom disrupts service

Telecom has once again proven it's total disregard for its customers.Fault 173CTK290318 has been reported a few weeks ago. Regular follow up with Telkom says they are escalating it. To date no person has contacted me to provide any feedback on line tests which are done, or what is the nature of the problem. An employee of Open Serve was here to look at an ADSL.issue I reported after a Telkom store tested my router and said it was ok. Without any feedback on state of line tested, technician rocked up a week later snd declared the self same router tested non functional.At this time my phone line was functional. This technician then claims to have left a gadget behind and insists on coming to look for it on his time, even though I told him the gadget is not on my premises. Mysteriously my telephone line then stops working. This has been reported. Once again no communication from Telkom. A vague message from Open Serve to say they are dealing with the issue,and will contact me. Was this line tampered with,?