When saying "I'm sorry" isn't enough

<p>I'm sick and tired of Telkom's endless excuses, I'm being billed incorrectly month in and month out. My account is being debited before I even get paid. Telkom are billing me for amounts that they cant explain and it's so ridiculous I have to transfer money into another account just to avoid it. Whenever I call in, I'm told "It is a mistake on our side" or "We are sorry Mr Louw" but my credit record is being tarnished. After me reversing a payment at the bank for R2726, they have magically realised I only needed to pay R686.16</p> <p> </p> <p>Who authorized the early debit order collection (EDO) on my account? I've explained in the past my salary comes in on the last day of the month. <br />I've noticed after being deducted R2726 on the 25th May, there was another EDO on my account</p> <p> </p> <p>It's been happening to me since January and every month you apologise and promise me your system has been updated. Bali Ukabende was the last person I called on the 9th June at 17:59. Who do I speak to to get this sorted once and for all? I can't go through another month of immaginary amounts going off my account, I cannot go through another month of telkom ruining my credit record, I don't have time to go into the bank again to reverse money that isn't owed to telkom, I don't have the time to sit on the phone for 35 minutes explaining how telkom is at fault all to be told "I'm sorry."</p>