WHEN NO ONE KNOWS WHAT TO DO, LIKE THE BLIND LEADING THE BLIND!

Oh my, I cannot even understand what the problem is, but it looks like Telkom does not know either. We called Telcom Customer service on Thursday 17 April to confirm if I qualify for an upgrade, We were told "Yes". On Saturday, the 19th of April, I went to upper level Telkom Store in Cape Gate, Kraaifontein to upgrade my contract. I picked the phone I wanted, and the lady tried to process my contract upgrade. We could not finish the upgrade as there was apparently a "Hit" on my husband's ID. No one could explain what this meant, all they said was "Looks like someone tried to take out a contract with your ID" and that a ticket would have then been generated for this issue to be resolved, and this could take up to 3 working days and could only be escalated to the "Back Office" on the 4th day. So we waited. so this should have been resolved on the 24th of April. We called on the 24th of April to the same store, and they told us that it has not been completed yet. We then Called the Telkom Customer service, they advised us that only the store can sort this out. We called the store again, no this needs to be done by the Back office. We called on the 25th, 26th,27th, 28th and the 29th, Nothing is sorted yet. and to date, no one can actually tell us who is sorting out our issue and when this will be completed.

Guys, We are actually coming TO YOU and GIVING you business, but looks like Telkom does not need the business. What a shame in this economy.

Can someone please DO THEIR JOBS and sort out my upgrade!