1 reviews | Active since May 2010
When Management gets escalated and nothing gets done
<p>I subscribed to the telkom wireless LTE package about 2 months ago. Since the first week, i have been calling telkom complaining about the LTE speed of which i am not getting taking into account i am in an LTEA area. After calling several times, and escalating this issue, updates are being made on the telkom system with me not being notified as well as updates that say that they have contacted me when they havent. Its been almost a month and to date no one has been able to help me resolve my problem, nor give me any indication of when it will be resolved. I am beyond frustrated with telkom and do not even have any words anymore. This has been the most disgusting service i have ever received, or should i say havent received!</p> <p> </p>
Hi Launa/ Noleen
A lady by the name of Smaantha called me last week and said that someone will come through today (19-09-2016). I have yet again taken the day off for them to come through, so they best be coming through today.
Hi Launa/ Noleen
A lady by the name of Smaantha called me last week and said that someone will come through today (19-09-2016). I have yet again taken the day off for them to come through, so they best be coming through today.
Hi Launa/ Noleen
The technician was out at my place today and he confirmed that the speeds after doing multiple speed tests and extremely poor. He also mentioned that the LTEA which is advertised as available in my area is questionable. He gathered the information and said that he will escalate this to networks for them to investigate. So basically since day 1, I have been paying for something that i was promised within my area yet not working. Even now with this escalation i will wait for an unknown period of time before it either gets resolved or i am given the option to cancel this contract as per the technician. I am beyond myself with having to deal with this situation and hope that some sort of clarity is given to me and soon.
Hi Launa/ Noleen
The technician was out at my place today and he confirmed that the speeds after doing multiple speed tests and extremely poor. He also mentioned that the LTEA which is advertised as available in my area is questionable. He gathered the information and said that he will escalate this to networks for them to investigate. So basically since day 1, I have been paying for something that i was promised within my area yet not working. Even now with this escalation i will wait for an unknown period of time before it either gets resolved or i am given the option to cancel this contract as per the technician. I am beyond myself with having to deal with this situation and hope that some sort of clarity is given to me and soon.