When *********** Staff at Telkom give you the run around for over a year!!

<p>This is my second complaint on Hello Peter regarding the same issue, I am so fed up with Telkom. They have caused me much distress and inconvenience. I recently went to the bank for a home loan and to my surprize I discovered that my Telkom account is still not closed and still reflects an outstanding amount of R199.00. I was so appalled as the last time I complained about this issue on Hello Peter I was assured by Telkom that this has been resolved. So to make a long story short, I paid for an internet connection which I was not using for over 6 months and none of the 3 branches I went to could help . Then on the 09September 2015 I was refunded and sent a confirmation email stating that my account is now closed. It is now June 2016!! this is ridiculous that I am still battling to have this closed. It is affecting my credit record.</p> <p>The reference number for the first complaint is ***. I expect this to be resolved this month or will take legal action.</p>