When does incompetence become policy?

<p>I had an adsl connection for 2 and a half years at my home.</p> <p> </p> <p>On 14 July 2016 I approached my local Telkom office in Riverside Mall Nelspruit to cancel my adsl connection and my telephone line.</p> <p> </p> <p>I started doing enquiries mid August at the same branch as no one had contacted me in relation to my cancellation and I was informed that no cancellation documents were filed, yet I possessed a reference number A ********** 7 for 14 July 2016 and I had the document with me.</p> <p> </p> <p>Again I had to submit my proof of ID as well as the cancelation document.</p> <p> </p> <p>August came and went no cancelation, September no word. I still received the service and my enquiries fell on death ears.</p> <p> </p> <p>Finally on the 6th October 2016, my service was cut.</p> <p> </p> <p>I made enquiries on the 10th and apparently my line was still registered as active with Telkom which meant I would still be billed? Their billing apparently runs on an 8th to 8th of each month cycle?</p> <p> </p> <p>I made a serious effort and made contact again with their head office, even received phonecalls from them to confirm cancellation.</p> <p> </p> <p>Today is the 1st of November. I have received notification that a debit was deducted by Telkom for R579. How many departments must I inform of my cancellation?</p> <p> </p> <p>I heard from others how difficult it was to get a line or anything for that matter cancelled with Telkom, but seriously, how disorganized are they?</p> <p> </p> <p>This must be the only organization that I know of where incompetence is the unspoken main goal, i mean, every interaction with their staff is a small victory if they just answer the phone.</p> <p> </p> <p>I have all my emails and telephone conversations for proof.</p>