When do I get the device I'm paying for?

I app**** for the Huawei Mediapad T1 8 inch Pro with 1 GB SmartInternet for R139 per month on the Telkom website at the end of February. The application was completed and approved on 23 March by a consultant named Freedom and he advised me that delivery would take place within 5-7 working days. The amount of R139 was debited from my account on 26 March 2016. The 5-7 working days came and went and I contacted the Telkom sales department (10213). On 21 April 2016 I was finally able to talk to a person, Puletsu, who informed me that they were busy with stocktaking at the time that my device was supposed to be delivered. She sent an order request through and advised me that if the order was made up on the same day delivery would take place on Monday, 25 April 2016. On 22 April 2016 I received a follow-up call from a Telkom consultant regarding my application and the status of the delivery of my device. I informed the consultant that I had not yet received the device and that the application was completed and approved on 23 March 2016. The consultant then told me that he will forward this to Freedom asking him to send out the courier notice. On 28 April 2016 I contacted the Telkom sales contact centre again and spoke to Gugulethu. She advised me that the order will be sent out on the same day and that delivery will take place on Monday. As Monday, 2 May 2016 was a public holiday the order was not delivered. I have not yet received any feedback from Telkom and am growing extremely irate with the lack of service. Is it really THAT hard to deliver what I am paying for?