When customer care simply does not care

I have had problems with network at my place of stay ( Germiston) <br> <br> Approximately 6 years I took out an 8ta contract. Soon after that a booster was installed by Telkom. Because it worked well I took a second 8 ta contract. Then suddenly, since January we had no network and the only place where I can get a very weak and extremely slow reception is the when I place the computer in tor very near to the windowsill in my bedroom <br> <br> On 21 January I logged a case with Telkom. (Case number ***8) Till date the service has not been rectified. Telkom customer care agents keep on telling me that the back office is working on it, and that I will be called within 72 hours. 72 hours has now become more than a month<br> <br> I also tried to do a sim-swop. Even after two weeks we still have network, A case was logged (Case number ***2) but once again Telkom is not resolving the issues. I moved to Telkom after having problems with Cell_C. Now Cell-C seems to be the better of the two since Telkom has lost all integrity. <br> <br> TELKOM MUST FALL!!!