When aregoing to start doing things right?

A debit order of R1550.00 was deducted on 23/01. To date (8 days later) they still have not gotten that money so my line was suspended...I can't use my phone now but they will expect me to pay a full month's contract...how is this fair? Bonga is a senior mananger in the billing department but he **** to me for an hour while I was on the phone with him yesterday and when I called him after discovering his lies....he went home [Email Removed] is also a ****. He said he will sort it out..but no response on mails....You 1etter sort my account out because if you don't reflect my R1550.00 you will again bill me for it! proof of the debit was sent to 3 people but not one of them are competent enough to sort it out.....