When are you sending your technician? 1 year later??

I am a loyal customer to Telkom who are running three internet cafe and I have 4 lines from Business and 1 line from home and Contract phone with 8ta. I am spending to you guys at least more than R 6,000.00 every month. But you are not loyal to me. I requested to move business line in Telkom Vaal Mall and kindly you set the date for me 2nd of November. But you sent technician 27 or 26 of October(I cannot remember correct date) and I told him that we got a date in 2nd of November and told him to come that date. Because we are still running the business and other shop that we are moving to, it is not ready yet for us to move in. But by now, we are still waiting your technician. And when I phone to your call centre and talked to Nelly, she said they found a faulty things and they cannot move the line until that issue is fixed. But by now, we found no one came to my new shop and explaining to me that they have to come back after they fixed faulty things. As far as I know, NO ONE CAME TO DO ANYTHING and how do you know there is a faulty issue in my area?? Nelly said I just have to wait until further notice by SMS. But since I requested to move the line, I never get any SMS from Telkom or Technician. Until when should I wait?? It is INTERNET CAFE. WE CANNOT JUST WAIT. We are losing a lot because you could send your technician on time! And you do not care your loyal customer who are spending for you more than R 6,000.00 a month??