When are you installing my line?

On 19 January 2016 after battling for 2 weeks due to zero response, I managed to open an ADSL subscription with Telkom. They said that they would arrange installation. On 11 February the technician came through to do the installation. He called me to tell me that they need to plant a pole in my yard, but not to worry it wouldn't take too long. Today I tried to follow up, and was transferred to 3 different departments. When the last department wanted to transfer me back to the department I started at, I decided not to hold on any longer. My question is simple, when will you do the installation? In 1 week, 1 month, One year, 10 Years?? Please contact me asap, as Telkom holds a deposit, I paid in good faith, yet the service is not being delivered.