EP
Eugene P
1 reviews | Active since Jul 2017
28 Dec 2017, 10:07
When are you going to respond and provide me with the service you contacted to??
Once again my phone line and internet is down. (17 November 2017) Once again I'm provided a reference number (104CTK201117) and once again three weeks later and promised escalation reference number ( ********** ) and once again NO reply!!! My lines has been interrupted/off for at least 4.5 out of 6 months. I've app**** for fiber on 28/10/2017 and the sales lady, Deborah, promises feedback if I sms my id number....... once again...... NO FEEDBACK.. N O REPLY NO SERVICE!
What must I do next????????
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Replies (2)EP
Eugene P's updateReviewer Update
10 Jan 2018, 09:04The fault has been escalated 4 weeks ago. (REF: ********** ). How many times is it going to be escalated?? The only thing you don't fail to do is to send your bill, regardless if I had any services or not.
EP
Eugene P's update10 Jan 2018, 09:04
Reviewer Update
The fault has been escalated 4 weeks ago. (REF: ********** ). How many times is it going to be escalated?? The only thing you don't fail to do is to send your bill, regardless if I had any services or not.
EP
Eugene P's updateReviewer Update
12 Jan 2018, 08:37Anybody out there that can give me an answer? No service on my business landline and very slow internet for 2 months! REF 104CTK201117, problem escalated REF ********** and escalated again A ********** 3.
EP
Eugene P's update12 Jan 2018, 08:37
Reviewer Update
Anybody out there that can give me an answer? No service on my business landline and very slow internet for 2 months! REF 104CTK201117, problem escalated REF ********** and escalated again A ********** 3.