When are you fixing my line?

I have been without a phone line for 5 days now. The fault - which is affecting several houses in the area - was reported on Friday, 4 March. I have received absolutely no feedback from Telkom other than an sms on Friday to say a technician has been assigned to the job. Has the technician died? Why is no-one letting me know what's happening? I have phoned Telkom three times now and posted three times on their facebook page. No feedback. Nil. Nada. The fault number is 662CTK040316. (for what it's worth). I'm going to have a snooze now.