**** whatsapp sim swop method

When into store to do a get an inactive sim to do a whatsapp sim swop. got told by the consultant at the bluff towers Telkom, that that is **** service and it can only be done in-store, this was from the telkom website, I ended up doing the sim swop and cost me money to do the swop as the did not want to give me a sim which is free for me to do my sim swop via the whatsapp method, The when I asked for my invoice I get asked why do you want it as we don’t issue invoices, yet the invoice was printed the payment was doen, the consultant the made a said commitment about being tired of doing these sim swops, as it was her 10th one today, yet does not want to issue a sim to me do the swop at home