ljvv
leon jansen van vuren

1 reviews | Active since Jan 2014

26 Mar 2015, 06:55

Whats the point of paying for uncapped??

I had a adsl line installed this month, first there was complications getting it installed due to the order not being logged or somethin. I was quickly contacted and the problem was resolved and the line got installed so thank you very much for that. Now this morning i noticed my phone saying i have to log in to the network. After trying to go to this notification i get hit with a telkom message saying something about telkom will manage my downloads or something because im overusing it?? Whats the point of paying for uncapped then? Now i cant even access any website! I couldn't even login to my online banking. I had to use my phone to get on to hello peter. Since when is there a cap on uncapped?? Why am i then paying that much and still get this?? If i knew this was gonna happen i would have rather gone with a capped service.

0
Replies (1)
Telkom
Telkom's reply26 Mar 2015, 08:14
Official
Hello Ljvvuren,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM98999.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
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