DR
Dominic R
1 reviews | Active since Feb 2015
21 Mar 2016, 10:33
Whats the point of doing things online?!
I done an online application for a contract on 12th March 2016, for the R99 for 5Gb deal. After doing everything online and even submitting my banking information, the webiste said someone will call me. Until today i got no feedback, not even a email response or sms that i done an inquiry online. I tried calling the Call Centre on 10213 and I'm on hold for 20+ mins on 2 occasions after dropping the call. I have 3 existing contracts with Telkom and seriously doubt if they want to retain or get new customers for future
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Telkom's replyOfficial
21 Mar 2016, 11:57Hello Dominic.de,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM215377
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM215377
Regards
Luleka
Telkom Social Media Team
Telkom's reply21 Mar 2016, 11:57
Official
Hello Dominic.de,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM215377
Regards
Luleka
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We do apologize for any inconvenience we have cause to you.
Your reference number is: SM215377
Regards
Luleka
Telkom Social Media Team