Whats the point of branches if you are sent elsewh

Just thought I would bring this to your attention as this is the second experience Ive had like this at your Vanguard branch.<br> <br> Noted that three independent hotspots using sim and secondary device authentication on two different devices failed to allow WIFI access as a bundled WIFI contract client.<br> <br> I noted that the Vangate Mall and Canal Walk Mobile stores had the same issue and not the Telkom Technical Store at Century City.<br> <br> It was the 2nd time(1st time-Billing) staff were totally ******** on the workings of Telkoms products..My knowledge was in excess of theirs and I was sent to Century City as they only deal with \product sales".I feel this is shocking. I was also told they are unable to see where WIFI hotspots are at Vangate"