whats happening telkom

So I've seen many people complain about telkoms service over the years but now i can see for myself there service is extremely poor, I have a fixed telephone line with them as well as 10mb uncapped line which my wife uses for her online teaching job but since I've had this service from telkom atleast every month we have problem with either the Adsl being off or the phone line being off or both like now im sitting with no phone and no internet...then you call in after getting through to them after a hour if you lucky, they then give u a reference which u keep for god knows what and hopefully after a week or two they will pitch up to sort out your problem just to repeat this whole process the following month...i really think this is sad that we have to go through this all the time we loosing income because of this not like any of them care when you try and explain this...i know you guys have no competition in your industry you are the only ones providing fixed lines but please man look after your customers its not right we paying forba service that we want and need please sort us out!!!!