CB
Coligny B

1 reviews | Active since Mar 2009

10 Jul 2015, 08:47

WHAT WAS I THINKING???

CANCEL MY CONTRACT! You can debit for the last time at the end of the month & then I WILL stop your Debit Order! I will NOT be paying ANY penalty fees & my router will NOT be blocked. I still have Pre Paid data of 70GB that I want to use after 00:00. Please do not try stop me from cancelling, otherwise I WILL go to the Consumer Protection Act! I have been to your Centurion Store & called your Call Centre NUMEROUS & dealt mainly with HIGHLY *********** advisors & staff, especially Zinhle in your Call Centre that does not have the ability to listen or comprehend ANYTHING! I gave you till 00:00 (09/7/2015) to sort everything out, but as per the screen shot (sent to your mail), but you can CLEARLY see that NOTHING was done! I need the data & will now go to someone that actually help their clients. It is really strange that I still stuck with Telkom after the last incident (STILL NOT RESOLVED & GETTING NO FEEDBACK) & stupidly wanted to upgrade & give you more money! HINDSIGHT IS 20 20

0
Replies (1)
Telkom
Telkom's reply10 Jul 2015, 12:04
Official
Hello coligny,

We do apologise for the experience.

We will have our team follow up on this matter, with further investigation underway and feedback to follow.

Your social media ***.

Regards,
Boitumelo M
Telkom Social Media Team

Best regards,