HM
Henrico M

1 reviews | Active since Jun 2015

05 May 2017, 07:53

What the **** Telkom

<p>I moved to a new area about 2 weeks ago, placed an order with Telkom 3 weeks ago so that it would all be ready this week.<br />After ********** 5345 phone calls, i finally get a responce saying that the internet is active, I ask them if they visited my house to install everything, i get told yes.<br />Get to the house, NOTHING DONE and I am still stuck without internet.<br />Log a complaint and I get told that I should have just asked for an agent???????????<br />I literally did. My work is online and I make money only by working online...<br />I need my ADSL.<br />Can anyone from Telkom PLEASE assist me... All I want is my ADSL and the service I pay for<br /><br />Order no: ********** 62A<br />Fault: 327CWZ040517</p>

0
Replies (3)
Telkom
Telkom's reply05 May 2017, 13:31
Official

Good Day

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow. Your reference number is AI***

Kindly send us a private message with your ID number and order number.
We apologize for any inconvenience caused.

Regards

Telkom Social Media Team

Bronwyn

Best regards,

HM
Henrico M's update05 May 2017, 13:45
Reviewer Update

Order no: ***A
My ID: ***
Owner ID: ***

196 Lourensford Weg
Morningside
Cape Town
Somerset West

Owner is my grandfather, Archer Henry Coetzee, they don't understand internet, so I am helping them set everything up.


HM
Henrico M's update08 May 2017, 14:35
Reviewer Update

I still have no received ANY feedback or even a phone call, which I told them on SO many occasions to do after 5PM as I work at a company that does not allowed phone usage....
I just want my damn ADSL.