What the actual ***....

Dear Telkom Customer Support,

I am beyond frustrated and deeply disappointed with the handling of my Telkom account closure, which has now led to an unjust blacklisting despite my account being fully settled.

I terminated my Telkom account in January 2025, with February 2025 as my final billing month. The debit order for February was successfully processed, confirming that all outstanding payments were in order. Yet, just two working days later, I received an alarming call from NuDebt Management, falsely claiming I had an outstanding balance.

Despite my attempts to clarify the situation, I was met with unprofessional behavior and outright threats regarding an additional debit order deduction. True to their word, at the end of February, two debit orders were processed for the same amount, forcing me to reverse one of the transactions manually.

To make matters worse, I have been retrenched since June 2024, making my financial situation incredibly difficult. The unnecessary and unauthorized deductions only added to this stress. When I contacted NuDebt Management, they assured me my account was settled—yet I have now discovered that I have been blacklisted by them, completely unfairly.

Adding insult to injury, Telkom continues to harass me daily with calls pressuring me to open new contracts, despite my clear termination of services. This is highly inappropriate and unacceptable.

I have always maintained a good credit record, even after my retrenchment. This wrongful blacklisting is damaging my financial credibility, and despite my repeated efforts to resolve the issue via emails, phone calls, and social media complaints, I have received NO RESPONSE from Telkom or NuDebt Management.

What must I do to get this resolved? Who will take responsibility for this unjust treatment?

I demand immediate action to:

Remove the blacklisting from my name, as it is completely unwarranted. Cease all unsolicited calls from Telkom regarding new contracts. Provide a written confirmation that my account has been fully settled, with no outstanding balance. This matter requires urgent attention, and I expect a response without further delay. If this issue is not resolved promptly, I will escalate it to the Ombudsman and relevant consumer protection authorities.

Awaiting your immediate response.

Danielle