What takes so long

I refer to the below message. When do you intending refunding me the money that is in credit on account ***. I was told it would be done on the next debit run. Again not true. This matter is now getting annoying. Please will someone call me and tell when this will be done. You have the bank details, but I shall give them again if need be.This is now about the 6th appempt to get this resolved. All I get is replies but no action. SOME ACTION NOW WOULD BE APPRECIATED.<br> <br> By the way, NO FEEDABCK as promised.<br> <br> Robyn Geddes<br> <br> Hello jpgeddes,<br> <br> Thank you for making contact with us.<br> <br> Please be assured that this matter has been escalated to our Billing Department and feedback will follow.<br> <br> Your social media reference number is SM71676.<br> <br> We apologize for any inconvenience caused.<br> <br> Regards,<br> WilliamLetwaba<br> Social Media Team