What Service? - PATHETIC!

Dear Telkom

Thank you for the wonderful customer service and product support... NOT!

It has now been almost a month and numerous calls to your customer service line and a new fault reference number on a daily basis regarding our ADSL and telephone line. We have had every excuse from cable theft to a fault at the exchange to a local fault at our premises, a technician is working on the problem, etc. To date we have not seen a technician or had any form of contact to get the issue repaired.

How are we as a small business supposed to survive when our clients can't communicate with us, how are new clients supposed to contact us? So much lost revenue.

Our lines come back online at random times for anything between 10 minutes and 1 hour daily and it is extremely frustrating. Not to mention the extra added cost of high data charges that we have to use for basic emails.

It would really be great if someone could contact me regarding this issue. I will be happy to provide you with my 14 call reference numbers.

I wonder if this will happen?