What service?

You can’t complain about the customer care because there is none. After getting home from work on the 31st of July, I see that our WiFi isn’t working, so I restart my WiFi router and Fibre box thinking that was the issue. It turns out that Telkom has suspended our account because “it wasn’t paid” The reason behind it not being paid was that Telkom decided that we need an upgrade on our WiFi speed without our consent and they want to charge me almost R1000.00 more than what I am paying. I call Telkom the next morning to get it sorted out only for the consultant to hang up on me, so I call again and I had thought that the issue was finally sorted, I got told that it would take 48 hours for my WiFi to return and it never did. I have called countless times since then just for them to say that “everything is working on our side” and it’s an issue with VUMA. So I call VUMA, just for them to tell me that they do not have a customer care line and I must call Telkom back for them to sort out the issue. It is now the 5th of August and still the exact same result. When am I going to finally stop playing this endless game of cat and mouse just to get a service that I pay for? I have been a customer of Telkom for many years now and this is the service we get? I have 2 open phone contracts with them (which I am also having issues with) and this WiFi but they can’t even give me an answer on when my problem will be solved. After years and spending thousands on their service this is the “service” we get?