What service

Hi Telkom, I app**** for a cell phone contract online i got approved, great right. No not so great, heres why. The kind lady from your call center called me and said that i have been approved you will take the first months installment out of my account which you did, she also said that after that my device will be delivered in the next 7 working days! How Great! No yet again it was not, I then received an sms with my waybill number for currier it on the 06th of April saying that i will have my device in the next 3 to 5 days so i start trying to track my parcel on the Monday and it didn't work i contact the company nope not there phone again that i did nope try again and i phoned for the whole week nope nothing, I contact Telkom and they tell me that my device is still at you warehouse okay thats fine says the lady it will be with you before Wed 18 April! today!! no, no not today, I track my parcel and it says that it got sent back to the Telkom ware house on the 10th of April... hmmmm They didn't contact me my mind says... i track the new waybill number and it has been checked in to JHB now i am confused, it was sent back due to lack on information, i was told multiple times by your callcenter that i will be contacted when it leaves your ware house i was not no i will need to wait another week for my device to be delivered. I have tried to contact your call center after being thanked for my patients for half an hour, yes that is how i was on the phone for, the call got ****ed from your side. Thanks One very unimpressed customer