What service?

I have app**** online with Telkom for an ADSL line.... TWICE. Both times I got a call back the same day, first time stating that they will be phoning me back within 48 hours to finalize details, never phoned back. After Apllying a second time, they phoned, took all my details and did the whole application on the phone, and told me that I would recieve an sms as soon as the order is registered. It's been two days now, nad still no sms. I just got of the online chat with them, where I was told that there is (again) no order on my ID number. Now my question is, if I went through the whole application process over the phone, what was the consultant doing on that side? There were obviously nothing done on their system in that time if there is no records of my order. How many time do I have to apply again before getting my line? I was told 7-10 working days, is that only after six months trying to get an order through? I'm told the only way to contact them is with a 10213 number which only works from a telkom landline (go figure), or driving to one of their stores. What is the point of online application if I have to still go to one of their stores? This is possibly the worst service I have ever recieved from a tech provider. If I could give it 0 stars I would. It's a real pity they have monopoly on fixed lines in this country.