What service???

I may be wrong by a day or two, but I do not think that we have had use of a landline so far THIS YEAR.<br> The fault has been reported repeatedly.<br> Two weeks ago I received a follow up service call. The lady seemed unperturbed to hear that we still had no line. When asked what she was intending to do to rectify the situation, I was told that that was \another department".<br> <br> I suffer from some very severe health issues"