What on earth??

On the 4th of February 2016 I went into a Telkom store (Cresta Mall) to have my contract cancelled but have my number moved to prepaid. The lady at the store was very helpful and told me this would be done in 21 working days. But guess what??? My contract was cancelled on the 15th of February 2016 and the number completely deactivated. <br> I than contacted the live chat team and they advised a case for reactivation would be opened. I spent 3 days waiting for feedback, with none what so ever. I than called the call center and they advised the case was incorrectly opened (WHAT ON EARTH????) and the lady said she would do it again and it should take 72 hours. 72hours later and no communication, I contacted the live chat team to be contacted by a lady called Ntombifikile who told me Telkom had called me (ALL LIES) and would request another call back. I than asked how long this should take and she closed the chat. I still repeat my statement: WHAT ON EARTH???? Telkom really needs to fix this as the number cancelled is my priority number and i need it.