TB
TONY B

1 reviews | Active since Feb 2012

05 Jun 2015, 12:49

what my internet woking

I asked to have my line moved for begging June. but then found out im not moving then so received an sms asking if 1st June can they come -reply yes or no. i rep**** no. they still came on the 1st to install. i informed them i have not moved yet. they cut the line for the move. i then called in and the whole Monday was on the phone with them until they re activated my line. was happy. come Thursday the same week they cut it again because of the moving of the number, even though we (telkom and I) moved the date to July. <br> <br> i have been on the line for 5 hours today all in all, waiting for retentions as was told they are the ones to rectify this issue. as i type this i am still on the line for retentions to answer the call. it has been 33 minutes again. <br> <br> Telkom please get someone to call me from retentions. i want my line up and running today.<br> <br>

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Replies (1)
Telkom
Telkom's reply05 Jun 2015, 15:41
Official
Hello TONYB0531,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.
Your reference number is SM115976.

We apologize for any inconvenience caused.

Regards,
Busi Tshabangu
Telkom Social Media Team
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