What must one do to get amy lines?

I ordered three new telephone lines in the Western Cape and initially asked for installation on 31/7/2015.<br> As Telkom could not give me the new telephone numbers I then called on 15/6/15 and asked for the installation dates to be brought forward.<br> I received telephonic confirmation and three sms's from Telkom confirming that order numbers ***, *** and *** would be installed on 19/6/15. <br> 19/6/15 Came and went without any installation. When I called 10217 to inquire about this I was told that the work was underway and that the technicians would attend to this imminently.<br> On Monday 22/6/15 there was still no installation. After I held on for 40 minutes and spoke with 4 persons, I was told that because the initial order date was 31/7 that it could not be changed- that despite my protestations that it was already changed and confirmed twice telephonically by Telkom and once by sms. So - now- after much frustration- I still don't have lines, still don't have telephone numbers and can do absolutely nothing with my new business until it suits Telkom to one day make good on its promises and stop talking nonsense every time I call.