HB
Hanlie B

1 reviews | Active since Sept 2015

10 May 2016, 06:24

what must i do to stop them from deducting money from my account?????????????

<p>I had Telkom internet which I cancelled in 2010 because I bought myself 3G from MTN. I struggled a year to get my Telkokm internet cancelled. I am still struggling to get Telkom from deducting the money from my account. I have spent endless hours on their phone at their kiosk in Cape Gate mall to just stop deducting. I don't even live at the address anymore (for nearly 5 years) but they are still deducting. So last year i placed a "Stop" on my account because i did not know what to do anymore. So this morning they deducted everything they could not for the last year!!!!!!!</p> <p>WHAT MUST I DO THAT TELKOM STOP DEDUCTING FOR SOMETHING THAT I DO NOT HAVE SINCE 2011??????????</p>

0
Replies (2)
Telkom
Telkom's reply11 May 2016, 06:09
Official

Good day Hanliekatjies

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.

HB
Hanlie B's update05 Jun 2016, 14:55
Reviewer Update

telkom responded. I provided them with all the details that they requested on 12 May.......and I am still waiting for feedback..............