What must I do more?

On the 24th of January 2015 lightning hit my telephone line, although I still had telephone reception my modem was completely destroyed, I went and replaced the modem at Greenstone on the Monday, I installed the modem just to find out that there is something wrong with the line,I then phoned ,held on for 150 minutes,I informed the persons of my problem ,they gave me a number 548CRK270115, I also reported the problem on sms and e mail.<br> On MOnday the 2nd of February 2015 ,a technician came to my house he tested everything just to tell me there is nothing the matter with the line, together we called the call centre ,the lady said there is an exchange down and somebody will phone me in 24 hours, it is now the 3 rd of FEbruary at 10' I again contacted the call centre ,after holding 15 minutes , I spoke to somebody, after explaining my problem he told me to hold , I was put back in the que. I do not know what to do anymore , TElkom must the worst company in SOuth AFrica, I am contamplating legal action to refund me for the money I have lost since the 24 of JAnuary