What more can I say about Telkom that you haven't already heard

Hi there,

I'm not sure where to start off so let me get cracking.

We resided in Johannesburg and had a sad event whereby my brother has passed away in a car accident. We had then made a decision to move back to Cape Town in November , closer to family and start a new business. I had attempted to apply for a new line due to there being no coverage for anything and was told we can only apply 14 days before moving. That already made me nervous due to the delay telkom takes. We then app**** for a new fixed line through telkom at the end of October. To date, absolutely nothing has been done.

We follow up daily with everyone saying "the order is stuck" and they'll get someone to call us back, 2 months later and that still hasn't happened. I lie, we got a call once, it rang for 1 ring then they hung up. Everyone we speak to is not willing to help, their phone etiquette is terrible and this is costing our new company money. 2 months of no feedback, broken promises and nobody willing to assist. I once had a lady ask for my name and she said they'll call me back with feedback and hung up. Didn't even take down my number or Ref number.

You hear terrible stories about Telkom, trust me, they are true. I'd rather go back to ***eon messaging than get involved with Telkom. For a company that's struggling financially, you guys don't care 1 bit about your new business and existing.

We have had a very rough time and seeked for an easy journey but Telkom are absolutely useless.

Please, if anybody from Telkom marketing team reads this, please, from the bottom of my heart, I'm out of ideas.

Ref number is ***A